Capturing Customers Through Postive Communication

PRLog (Press Release) - Jul 26, 2007 -
(Fairfax, Virginia)   Chris O'Brien, President of Who Did That Voice L.L.C. based in Metro Washington, D.C. today announced an initiative designed to help small and medium sized business improve customer perception and satisfaction via better voicemail presentation.

O'Brien says, ' All too often a consumer misses the opportunity to work with a really terrific small to medium size business because they get turned off by the sound of the voicemail system when they make the initial call to the business.  In today's business world it is very important to capture every call and successfully complete a satisfactory  exchange of information".

Who Did That Voice L.L.C. is typically involved in creating commercials for radio and television. The Who Did That Voice announcers are heard all over the U.S. and the world via satellite radio.  "I let a professional work on my car, I hire an attorney to handle my legal work so why shouldn't I hire a professional to handle the most important part of my business...the first impresssion."  According to O'Brien it is that first impression that stays in a consumers mind.  "If the business sounds small-time then unfortunately the consumer is left with the impression that it is small-time".

"We are working with small and medium size businesses to improve their voicemail sound and  ensure  the first impression is a positive and lasting impression."  

Who Did That Voice L.L.C. works closely with clients to advise them on many aspects of their  voicemail sound.  "It has got to sound professional, friendly and brief", says O'Brien.  

Small and medium size businesses need to pay attention to every detail when it comes to marketing their business and that means always capturing positive thought leadership whenever a customer calls your business or is placed on hold.

"A combination of a great sounding voicemail greeting and a helpful and positive on-hold message ensures that the potential customer is still a potential customer once they have been connected directly to a live voice."  

The new initiative offers small and medium businesses the opportunity to participate in a free consultation with a Who Did That Voice representative and learn more about how they can ensure that every call can be an opportunity for new business!

Contact Who Did That Voice L.L.C at 1-800-923-2295 or email customercare@whodidthatvoice.com for information on arranging a free consultation on using voicemail to provide your small to medium size business a "leg up" in developing positive client relationships through better communication and perception.

Photo:
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