Glasgow-based Classic Lifts (Scotland) Limited is tracking-happy with the results after installing a fleet management system from Remote Asset Management Limited - http://ww.remoteassetmanagement.co.uk - just four months ago!
Classic Lifts (Scotland) Limited, a leading lift maintenance company, wanted to maximise productivity, improve customer service whilst providing an auditable trail for timesheet payments and Inland Revenue purposes across its fleet of 8 vans and 4 cars.
“Working over the length and breadth of Scotland, and in particular the Scottish Highlands, has always been a problem for other tracking systems that we’ve looked at due to the many blackspots encountered. We looked at a variety of solutions, even removing one that was previously installed, before being impressed at the total coverage provided by the Remote Asset Management system,” said David McColl, Managing Director of Classic Lifts.
“We’ve only had the system fitted for about four months now, but the savings are already rolling in. By managing the jobs carried out by our engineers more effectively we’ve seen a distinct 10 – 15% increase in productivity.
“We’ve also been able to provide accurate ETA’s to our customers when they call us. We can tell them – without any doubt – where our engineers are right down to which street they are driving along at any given moment in time.
“Keeping to our planned schedules has been made much easier. If an unplanned situation arises we can simply look on our computer and find the closet engineer to pick up the job, keeping things moving and minimising the loss in productivity and time.”
The RAM system provides an auditable trail for Inland Revenue and payroll purposes through a suite of management reports.
“Not only have we been able to verify the hours worked by our employees and pay them correctly, we’ve been able to use the RAM system to prove whether our drivers have used the vehicles out of hours. We provide an ‘op-in’ and ‘opt-out’ scheme for our engineers who do or don’t wish to use the vehicles for private mileage. Those that opt-out can submit the tracking details to the Inland Revenue and avoid the hefty tax liabilities.
“I think the most sincere way of finding out if a tracking system is actually working for you is to see how easily it recovers its own cost. We found that by saving just five minutes per vehicle per day more than covered the cost – something that we were able to report within a matter of days!”
Martin Davies, Director of Remote Asset Management, said: “Our system is not only priced to be the most competitive on the market, but also works actively to drive more money into the businesses that use it.
“We are confident that our system, combined with our in-depth understanding of the problems that face many businesses that run a fleet of vehicles, is key to our emergence as the new market leader in the telematics sector.”
