Being known for Automotive Best Practice, Raya Contact Center was entrusted by Chrysler Group to provide call center services 24/7 for their prestigious brands including: Chrysler, Dodge and Jeep. Chrysler Group requested that the 24/7 call center responds to the incoming calls about the Chrysler, Dodge and Jeep brands that includes General and product information, Ad response, Database building, Campaign management, and Lead generation. Customer Satisfaction Survey and Sales Satisfaction Survey for the Chrysler, Dodge and Jeep brands will be implemented during the next quarter. Chrysler Group will gain numerous advantages as a result of the call center services, such as higher awareness of customers of the specifications of their brands and building a solid online profiled database that can be used in marketing activities.
In addition, Chrysler Group has extended the scope of their operations with RCC to support its Jeep Inspection Campaign. Jeep is providing its customers with free inspection for their cars for the models of 1993-2001. It is also offering discounts and guarantees when the customer changes some of the components of the car. Call center agents will handle the Jeep Ad Response Campaign including setting appointments for the service centers and Campaign management activities.
John J. Stech Chrysler Group's CEO said, "The establishment of a Call Center for Chrysler, Jeep and Dodge in Egypt is an essential aspect of our on-going customer relationship management program. Raya Contact Center has been very responsive in meeting our needs and we are constantly looking at new ways to enhance the level of services offered by our sales and service network."
RCC is continuously proving its high expertise in delivering call center services to the automotive industry to Chrysler Group as it had exceeded their expectations in the on-going project with Mercedes Benz: one of a wide variety of impressive brands offered by Chrysler Group.
