G2G3 (www.g2g3.com)
More than half of those polled (51%) said they plan to adopt the latest version of the globally-accepted best practice framework for IT Service Management, with a significant majority (60%) looking to do this within a 2-year period of the ITIL V3 launch.
Respondents to the survey revealed that 81% of organisations looking to adopt ITIL V3 believe their biggest barriers to successful ITIL V3 implementation will be people-related. Achieving buy-in and gaining support throughout those affected in the organisation is a significant challenge for nearly one-third of respondents (32%), with resource issues (26%) and time (26%) also counting as significant potential barriers to ITIL V3 implementation success.
Only 17% of those polled believed that the financial implications of adopting the new ITIL V3 framework would propose a barrier to success.
Mark Ross Sutherland, CEO at G2G3 said: “These survey results provide strong evidence of a positive intention to adopt ITIL V3, thus indicating the industry’s readiness to embrace a more strategic, business-focused approach to Service Management. Although people-related issues are viewed as the biggest challenge for those adopting ITIL V3, these issues can be overcome more readily than technology or cost-related issues. Communication is key to the success of any ITIL V3 implementation, and tools such as simulations can offer a high-impact, rapid way to accelerate cross-organisational understanding and acceptance of the new features of ITIL V3”.
For more information contact Linda King at G2G3 on + 44 (0) 131 565 2000 or email lk@g2g3.com.
