Consumers that are still phoning Virgin wanting to cancel their contracts because of what they consider to be a reduced service are being offered improved services and freebies – a bid by Virgin to avoid losing customers on mass as a result of the loss of Sky channels. The Sky channels, including Sky News and Sky One, were removed from Virgin Media packages after a row erupted over how much Virgin would and should pay for these Sky channels.
Although Virgin is now stating that customers will have to honour their contracts, the company is offering improved services to those that threaten to cancel. This includes improved television packages and upgrades, and for those that do not want to change their television package, Virgin are offering upgrades on broadband services, which could mean faster Internet speeds at no extra cost.
Virgin have also recently promised that it will be doubling the speed of its top Internet package, which is a move that is set to take place in around May. The current top speed of 10MB will be doubled to 20MB, which is a move that could persuade some unhappy customers to stick with Virgin Media rather than to go elsewhere.
Yvan Bamping of broadband review and price comparison site http://www.broadband-
