Revenue Protection: Combating Utility Theft and Fraud: Energy theft is more common than most think. It costs consumers billions of dollars every year in the United States alone. In this new book Karl Seger explains how a utility can establish a revenue protection program or evaluate and improve an existing one. This how-to book includes a number of appendices with sample web pages, investigative reports, and more. He outlines a program to help identify customer fraud and billing errors. Seger’s advice applies to those associated with both large and small utilities.
Features & benefits :
Learn how to establish a revenue protection program.
Learn how to conduct a theft or fraud investigation
Learn how to recover lost revenues
Suitable for meter shop supervisors, customer service managers, utility investigators, and security personnel
About the Author of Revenue Protection: Combating Utility Theft and Fraud :
Karl A. Seger, Ph.D., has provided anti-terrorism consulting and training for all branches of the U.S. military, the Departments of Justice and the Treasury, and for the Federal Emergency Management Agency. He received a grant prior to the 1982 World's Fair in Knoxville, TN, to conduct a terrorism threat assessment for the event and to train local police in preparation for it. Dr. Seger assisted in the development of the Army's terrorism counteraction program in the 1980s and he was the contract writer for TC19-16, Countering Terrorism on US Army Installations. This text was used by the Army's Terrorism Counteraction course from 1982 through 1995. He is the author of the Antiterrorism Handbook (Presidio Press, 1990), co-author of Computer Crime: An Investigator's Handbook (O'Reilly & Associates, 1995), and author of Utility Security: The New Paradigm (PennWell Books, 2003). Dr. Seger provides security training and consulting services for government and corporate clients around the world.
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