This report starts with a historical overview of Ericsson- strongly established as a leading supplier in the wireless/mobile network market and delves into its business operations. The report also includes a critical analysis of Ericsson within the framework of SWOT. A comprehensive study of the communication equipment industry and a peer group profiling, which includes Nokia, Motorola, and Alcatel, has also been conducted. A unique feature of this report is the coverage of IT infrastructure and its fit in the business processes of Ericsson. It highlights how Ericsson has deployed information technology internally to increase efficiency and automate complex business processes (examples include Remedy Link and Action Request System).
The report concludes with a summary of the outlook on Ericsson from two perspectives that of the company itself and the analysts. It explains Ericsson’s service delivery platform (ESDP) for application and content providers, helping operators in controlling the operating costs and increases services standards of telecom operators.
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