Zen Internet promotes quality service over price
06 February 2007: As one of the first Internet Service Providers (ISPs) in the market, Zen Internet has long understood the importance of providing high quality Broadband. With the latest offers of cheap deals and free services from Internet suppliers, Zen would like to stress its position as an ISP that will always focus on reliability and excellent service levels.
Broadband surveys are now increasingly seeing customer satisfaction as the real issue. A recent survey conducted by The Sunday Times, revealed that ISP satisfaction is generally low but bucking this trend, Zen received a very impressive rating for having ‘unsurpassed service and reliability’
Zen has indeed gained an impressive reputation by choosing to invest in its core network to ensure capacity is available ahead of customer demand, improving this further with a transatlantic link to New York in 2006. This means that unlike many other ISPs, Zen do not rely on one point of presence in the UK. All of this can prove essential for businesses and those who rely on Internet connectivity.
Iain Johnstone, Sales and Communications Manager, Zen Internet states;
“A cheaper deal will not always work out financially beneficial to a business. They have to consider the often costly implications of an unreliable connection, the type of customer service that they will receive and high rate support lines. Our customers find it reassuring that from their very first contact with Zen they are dealing with dedicated and knowledgeable staff who have the skills to deliver the service which is fundamental to our business model. It is this consistent approach to service that our customers value over the low cost deals they may see. Zen has promoted this in the past and interestingly we have recently had other ISPs have their customers call us when they have been unable to resolve their own customers' issues!”
A promise to deliver quality, reliability and service are highlighted through Zen's impressive range of awards, the most recent being the PC Pro Award for Best Broadband ISP 2006. It was the third time in a row the company had been awarded this.
It is also the customer focused and technically strong approach that inspires confidence in those who sign up to Zen, both for business and home users.
Neil Radcliffe, IT Manager, Capital Safety Group (Northern Europe) comments;
“If you need stress free Broadband, a provider who has considered quality above all other factors is essential. With Zen I have experienced an excellent level of service for our home workers, with important technical benefits such as static IP addresses included in the package. I have always found the staff helpful and able to work with me to find solutions to my requirements, that is the real key to a value service.”
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Established in 1995, and one of the first ISPs in the UK, Zen Internet provides a full range of high quality services to the business and home user, from the latest in high speed DSL Broadband Internet access and complete hosting packages to state of the art Web site design, and the next generation in managed network security. Zen Internet won three awards in the 2006 ISPAs (Internet Service Providers' Association)
www.zen.co.uk
