Prestigious Performance Centred Design Award For Tata Interactive Systems

PR Log (Press Release) – Nov 03, 2006 – Tata Interactive Systems (TIS), the global e-learning producer, is one of only eight organisations in the world to be awarded one of this year’s Performance Centred Design (PCD) Awards. The awards are conferred by EPSScentral LLC, the Virginia-based worldwide provider of electronic performance support systems (EPSS) and PCD and were presented at the Training Solutions Conference and Expo in Denver, Colorado.

“These extraordinary PCD solutions and tools foster business improvement and human performance by immediately establishing goals, supporting users through best practices, facilitating the proper flow of work, minimising translation and providing immediate access to supporting content at the time of need,” said EPSScentral’s CEO, Gary Dickelman, who is also a teacher of PCD courses at George Mason and Boise State Universities’ Graduate School of Education and Engineering in the USA.

“With PCD we are seeing a measurable difference in organisational performance. PCD Solutions are now a business and organizational imperative," Dickelman added.

According to TIS’s Saurabh Mittal: “TIS helps organisations to improve their productivity, reduce turnaround times and achieve consistent best practice performance from all employees. Its EPSS provides on the job, context relevant knowledge support and tools to improve performance execution.

“TIS’s EPSS is an integrated online support system, which guides employees at every step of complex operations, enabling them to take appropriate decisions. This ensures consistency in decision-making, improved productivity and lower training costs,” Mittal continued.

The core elements of the EPSS are process guides, scenarios, tools and knowledge reference. Interactive process guides ensure that employees execute the process according to the requirements of best practice.

“The EPSS focuses on enabling action and not just providing passive information,” explained Alan Samuel, head of TIS’s UK operations. “It has been designed using the principles of Human Factor Engineering, which leads to superior usage performance and application on the job.”

Among the applications of TIS’s EPSS is in the insurance industry, where it has helped to remove inflexibility. This has not only helped to build employees’ expertise in handling complex procedures but also improve the quality of customer service and customer satisfaction levels as well as productivity and profitability.

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Notes for editors

About the Awards

This year’s PCD Awards covered two categories: PCD Solutions and Extraordinary PCD Tools. The winners were:
• Tata Interactive Systems - TIS ePSS (PCD Solution)
• IBM Corp - two PCD Solution awards: MAGIC - Metadata Automated Generation for Instructional Content and Dynamic Learning Experience (DLE)
• BriteSoft Corp - Briteworks (Extraordinary PCD Tool)
• SI International, Inc - Integrated Training & Performance Support (ITAPS) Solution.
• Cahaya Motivasi Sdn. Bhd - Intrique eLearning Portal for Parents, Teachers and Students (PCD Solution)
• SRA International - Fresh Electronic Inspection Reporting/Resource System (FEIRS) - (PCD Solution)
• Christensen/Roberts Solutions - Physician Coding Audit and Feedback System (PCD Solution)
• QAD, Inc - QAD Configurator (PCD Solution)

The PCD Awards have been presented since 1997 to promote recognition for designers, their organisations and clients, their software, and their business sponsors, and are featured on http://www.epsscentral.info. The Awards are judged by an independent panel of PCD experts.

About Tata Interactive Systems’ EPSS

A demo of the solution can be accessed from: https://vpn.tatainteractive.com/