According to Ron Palmer ISO/IEC 20000 sets an IT operations quality standard against which IT organizations can obtain certified compliance. EXIN has identified the need for awareness training and certification of individuals involved in organizational certification projects. To ensure that organizations have a ready pool of ISO/IEC 20000 knowledgeable staff to support certification efforts, EXIN has created the Service Quality Management Foundation (SQMF) certification.
Ron Palmer states that “quality certifications for organizations are an important part of the overall IT Service Management picture. Certification provides organizations an avenue to demonstrate and advertise their commitment to operational excellence in IT. To obtain and maintain ISO/IEC 20000 certification it is vital that organizations have appropriately knowledgeable staff at every level within the organization. EXIN’s SQMF certification is ideal for those individuals who require entry level knowledge of the certification program.”
Ron Palmer earned the certification during a special EXIN event in Dallas designed to introduce accredited training providers to the new certification and course requirements. Ron Palmer’s company Gulf Stream Press is an EXIN accredited training organization offering ISO/IEC 20000 training including an SQMF course, www.GulfStreamPress.com.
Gulf Stream Press is a specialty publisher that supports the personal vision of its founder, Ron Palmer. That vision is: "to improve the state of human affairs by advancing the art and science of managing complexity."
Gulf Stream Press is a division of Franklin Technology Strategies Inc.
