Rolling Meadows, IL, August 29, 2006 – Teleformix, a leading developer of CRM / eCRM Enterprise-Class Software applications for the Banking, Insurance, Financial Services and Marketing industries, is pleased to accept the Avaya DeveloperConnection Compliant Award for ECHO 2.6.1.
ECHO is a browser-based digital, VoIP and screen capture recording solution – with an integrated CRM tool – designed to record, evaluate, monitor and archive all customer interactions. The available broad spectrum of Web Services provides a truly Service-Oriented Architecture (SOA) allowing simple integration between ECHO and any web services enabled platform. ECHO produces synchronized voice and screen recordings with “over the shoulder” screen clarity and integrates seamlessly with Avaya telephony solutions.
The ECHO digital recording solution was first declared compliant in 2003, and each version of ECHO submitted since that time has successfully passed testing via the DeveloperConnection Program at the Avaya Solution and Interoperability Test Lab in Lincroft, N.J. This testing is comprehensively customized to each application and ensures that industry-defining capabilities can be implemented with reduced or no concerns regarding infrastructure and implementation costs.
Avaya has previously awarded Teleformix’s ECHO compliant status with S8700 series and Definity telephony solutions, and this year’s testing resulted in compliance with Avaya’s Communication Manager 3.1 and AES 3.1. When integrated with Avaya Communication Manager 3.1 (Avaya’s industry-leading next generation call processing software), the ECHO digital recording solution becomes an integral part of an enterprise-wide communications infrastructure, expandable for growing businesses and configurable to suit any business structure. ECHO interacts with Avaya’s Application Enablement Services (AES) to receive event reports concerning particular stations, agents, and VDNs, and can use those event reports as recording triggers, allowing for greater flexibility and customization within a full telephony solution. This combination provides a unified CTI solution that is highly scaleable and reliable.
The interoperability compliance testing conducted by Avaya personnel included feature, serviceability, and performance testing. ECHO successfully monitored, recorded, stored, and played back various types of calls, was able to resume recording calls after each failure scenario, and successfully recorded calls under all performance and stress test conditions.
“Avaya is committed to providing its customers with solutions that are fully compatible with the ECHO 2.6.1,” said Matthew Parker, DeveloperConnection Program, Avaya, Inc. “With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.”
For more information about Avaya, Inc., visit the Avaya website: www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.
About Teleformix, LLC:
Teleformix offers a comprehensive range of competitively priced software solutions designed to manage today’s business transaction challenges by optimizing performance and providing a rapid ROI. Teleformix offers customizable and highly scalable solutions to seamlessly integrate into any existing business architecture.
For additional information, contact Teleformix at 1-800-513-4000, or visit www.teleformix.com.
