Rolling Meadows, IL – Teleformix, a leading developer of CRM / eCRM Enterprise-Class Software applications for the Banking, Insurance, Financial Services and Marketing industries, is pleased to announce the upcoming release of ECHO 2.8.
New features are to include CRM functionality designed to involve the individual agent in the CRM/quality assurance process. Managers will now have the ability to assign e-training and call evaluation with commentary to specific agents based on individual needs. Agents can use the ECHO platform to self-evaluate and monitor both performance and reviews.
Upgrades to existing features include more dynamic capabilities within the call evaluation tools and improved visual layout of the ECHO On Demand recording function. ECHO 2.8 is currently in beta and expected to be available for general release by fourth quarter 2006.
About ECHO:
ECHO is a browser-based digital, VoIP and screen capture recording solution – with an integrated CRM tool – designed to record, evaluate, monitor and archive all customer interactions. The available broad spectrum of Web Services provides a truly Service-Oriented Architecture (SOA) allowing simple integration between ECHO and any web services enabled platform. ECHO produces synchronized voice and screen recordings with “over the shoulder” screen clarity and integrates seamlessly with Avaya and Cisco telephony solutions.
About Teleformix, LLC:
Teleformix offers a comprehensive range of competitively priced software solutions designed to manage today’s business transaction challenges by optimizing performance and providing a rapid ROI. Teleformix offers customizable and highly scalable solutions to seamlessly integrate into any existing business architecture.
For additional information, contact Teleformix at 1-800-513-4000, or visit www.teleformix.com.
